API reference / Returns

List the valid dispute reason codes

GET/open/v1/returns/dispute-reasonsScope: orders:read

Service Endpoint Seller token required

Environment	Base URL + Path
Production	`https://open.mallplus.ph/open/v1/returns/dispute-reasons`
Sandbox	`https://sandbox.open.mallplus.ph/open/v1/returns/dispute-reasons`

Common Signing and Seller Headers

Header	Type	Required	Rules	Description
X-MallPlus-Partner-Id	string	Yes	Issued client ID for the calling app.	Identifies the partner app whose secret signs the request.
X-MallPlus-Timestamp	integer	Yes	Unix timestamp in seconds; default acceptance window is 90 seconds.	Prevents replay outside the allowed signing window.
X-MallPlus-Signature-Version	string	Yes	Use `3` for HMAC v3.	Selects the request signing algorithm.
X-MallPlus-Nonce	string	Yes	32-64 lowercase hexadecimal characters, unique per request.	Replay-protection nonce included in the v3 signing base string.
X-MallPlus-Signature	string	Yes	HMAC-SHA256 over timestamp, client ID, method, path, canonical query, body hash, and nonce.	Cryptographic proof that the request was signed with the app secret.
X-MallPlus-Access-Token	string	Yes	Required when the operation says seller token required.	Seller OAuth access token returned by the authorization flow.
X-MallPlus-Seller-Id	string	Yes	Required when `X-MallPlus-Access-Token` is required.	Seller ID bound to the seller OAuth token.

Parameters

This operation does not define path or query parameters in OpenAPI.

Request Body

This operation has no JSON request body.

Response Parameters

Field	Type	Rules	Description
success	boolean	-	Whether the dispute reason list request succeeded.
data	array<DisputeReasonCode>	-	Dispute reason codes currently accepted by the return dispute endpoint.
data[]	DisputeReasonCode	No additional properties	A structured reason code that can be used when disputing a return.
data[].code_id	string	-	Stable identifier for this dispute reason code.
data[].code	enum	Allowed: did_not_receive_return_parcel, received_physical_damage, received_incomplete, received_wrong_product, received_used_product, buyer_claim_incorrect	Machine-readable dispute reason code accepted by the dispute endpoint.
data[].label	string	-	Human-readable label for the dispute reason.
data[].description	string	-	Partner-facing explanation of when this dispute reason applies.

Error Codes

HTTP Status	Schema	Description
400	ErrorResponse	Validation error, or a missing/malformed required signing header (BAD_REQUEST)
401	ErrorResponse	Unauthorized — invalid credentials, invalid signature, or expired timestamp (TIMESTAMP_EXPIRED)
403	ErrorResponse	Forbidden — insufficient scope
429	ErrorResponse	The partner or endpoint rate limit has been exceeded
502	ErrorResponse	The upstream commerce service rejected the request or returned an invalid response
503	ErrorResponse	A required platform or upstream dependency is temporarily unavailable
504	ErrorResponse	The upstream commerce service did not respond before the platform timeout

Machine-readable codes are returned in error.code: ACCOUNT_LOCKED, APPROVE_FAILED, APP_LIMIT_REACHED, APP_NOT_FOUND, AUTHORIZATION_CODE_EXPIRED, AUTHORIZATION_REVOKED, AUTH_CODE_EXPIRED, AUTH_CODE_USED, BAD_REQUEST, CANCELLATION_ALREADY_PROCESSED, CANCELLATION_DEADLINE_EXCEEDED, CANCEL_FAILED, CANNOT_DELETE_ACCOUNT_WITH_APPS, CONCURRENT_MODIFICATION, CONFLICT, CREATE_FAILED, DISPUTE_FAILED, DUPLICATE, EMAIL_ALREADY_EXISTS, EMAIL_NOT_VERIFIED, FILE_TOO_LARGE, FORBIDDEN, HMAC_VERSION_DEPRECATED, IDEMPOTENCY_KEY_IN_PROGRESS, IDEMPOTENCY_KEY_REQUIRED, IDEMPOTENCY_KEY_REUSED, INTERNAL_ERROR, INVALID_AUTHORIZATION_CODE, INVALID_CREDENTIALS, INVALID_DEVELOPER_TYPE, INVALID_FILE_CONTENT, INVALID_FILE_TYPE, INVALID_JSON, INVALID_NONCE, INVALID_PATH, INVALID_PICKUP_DATE, INVALID_REFRESH_TOKEN, INVALID_REQUEST, INVALID_SIGNATURE, INVALID_STATE, INVALID_TRANSITION, INVALID_VERIFICATION_TOKEN, MAINTENANCE, MEMBER_PERMISSION_DENIED, MISSING_NONCE, NONCE_REUSED, NOT_FOUND, NOT_IMPLEMENTED, ORDER_NOT_CANCELLABLE, PAYLOAD_TOO_LARGE, PICKUP_DATES_UNAVAILABLE, PRODUCT_HAS_ACTIVE_ORDERS, PRODUCT_UNDER_REVIEW, PROFILE_ALREADY_SUBMITTED, PROFILE_TYPE_MISMATCH, PROXY_ERROR, RATE_LIMITED, REDIRECT_URL_MISMATCH, REFRESH_TOKEN_EXPIRED, REFRESH_TOKEN_REUSED, REJECT_FAILED, RETURN_ALREADY_PROCESSED, RETURN_DEADLINE_EXCEEDED, RE_AUTHORIZATION_REQUIRED, SANDBOX_LIMIT_REACHED, SELLER_TOKEN_REQUIRED, SERVICE_UNAVAILABLE, SESSION_EXPIRED, SHIPMENT_ALREADY_ARRANGED, SHIPMENT_NOT_ARRANGED, SHIPPING_LABEL_UNAVAILABLE, SHIP_FAILED, SIGNATURE_REPLAYED, SSRF_CHECK_FAILED, TEST_SHOP_LIMIT_REACHED, TIMESTAMP_EXPIRED, TOKEN_REVOKED, TOO_MANY_REQUESTS, UNAUTHORIZED, UPLOAD_ERROR, UPLOAD_NOT_CONFIGURED, UPSTREAM_ERROR, UPSTREAM_TIMEOUT, VALIDATION_ERROR, VERIFICATION_LINK_USED, VERIFICATION_TOKEN_EXPIRED, WEBHOOK_SUBSCRIPTION_EXISTS

Request Example

curl -X GET "https://open.mallplus.ph/open/v1/returns/dispute-reasons" \
  -H "X-MallPlus-Partner-Id: mp_partner_123" \
  -H "X-MallPlus-Timestamp: 1786924800" \
  -H "X-MallPlus-Signature-Version: 3" \
  -H "X-MallPlus-Nonce: 4f8b9a0c4d5e6f708192a3b4c5d6e7f8" \
  -H "X-MallPlus-Signature: <hex_hmac_sha256>" \
  -H "X-MallPlus-Access-Token: seller_access_token" \
  -H "X-MallPlus-Seller-Id: seller_123"

Response Example

{
  "success": true,
  "data": [
    {
      "code_id": "received_wrong_product",
      "code": "received_wrong_product",
      "label": "Received wrong product",
      "description": "The returned parcel contains the wrong product."
    }
  ]
}